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                                   We are Hiring 

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Customer Service Representative

(WORK FROM HOME)

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• Jamaica

• Part-time & Permanent full-time

• HR

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ONLY SHORT-LISTED APPLICANTS WILL BE CONTACTED

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Job description

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You’ll be tasked with delivering world leading customer service. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who have a problem.

• Managing high volume calls

• Collecting and logging accurate information

• Thinking out-of-the-box for solutions and provide options to the customer whilst keeping the integrity of policies and values

• Multi-tasking, shifting effectively back and forth between multiple activities, applications and / or sources of information

• Strive to always deliver first call resolution by setting the right customers expectation

• Analytically and critically identify the customers real issue and root cause and provide the most appropriate resolution​

Requirements:

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• Excellent written and verbal English communicationn skills

• Strong problem-solving skills

• Team player

• Quiet environment- free of distractions and background noise

• Ability to navigate multiple computer applications simultaneously

• Assist all customers through inbound calls, emails and/or chats

• Communicate a variety of information to the customer

• Be an active listener and help resolve customer inquiries

• Provide a meaningful and positive experience with every customer interaction

• You have 1-2 year of customer service experience

• You’re coachable and open to feedback

• You’re personable with strong conversation etiquette

• You’re a great communicator, both verbal and written

• You like to win and consistently perform

• Ability to type 30-35 wpm (data entry experience a plus)

• Attention to detail

• Strong organizational skills

• Ability to thrive in a remote work environment

 

 

System Requirements

• PROCESSOR – I5 EQUIVALENT OR ABOVE

•  INTERNAL RAM – 8GB OR ABOVE

• HARDDRIVE – 100 GB OR ABOVE

• OPERATING SYSTEM – WINDOWS 10 OR ABOVE

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Internet                                    

• Minimum 30 MPs Download

• Minimum 10 MPs upload

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Applications Requirements

•  Resume (pdf Attachment) 

• Cover letter (pdf Attachment) 

• Computer Specs (pdf Attachment) 

• Picture of  Internet Speed (pdf Attachment) 

• Picture of yourself (pdf Attachment) 

• Phone number (Include in the body of the email)

• Email (Include in the body of the email)

• Date of Birth (Include in the body of the email)

• How many years of  Call Center Experience (Include in the body of the email)

• Describe yourself (Include in the body of the email)

• Explain what does customer service means to you (Include in the body of the email)